KNOWN LOGIN ISSUE: 1/12/18
We are aware of the current login issue and error that some customers are experiencing.
ERROR: “Sorry, we are unable to verify your login credentials (IO_ERROR). Please try again.”
We are actively working on a fix and hope to have the problem solved within the next 24-48 hours.
Thank you for your patience and we are sorry for your inconvenience.
Whether you have suggestions for improving SP or are experiencing problems of any kind we would love to hear from you.
If you are having technical difficulty please provide the following detail as it will help us to better assist you.
- Device Name: (e.g. iPad, Mac, PC)
- Operating System: (e.g. iOS 6.1, OSX 10.7.5, Win 8.x -10x )
- Details: Describe in as much detail, step by step if possible how the problem occurred.
We will respond promptly within 48hrs.